Welcome to the Homie Essentials FAQ page! Here, we’ve compiled answers to the most common questions to help you get the most out of your shopping experience.
If you don’t find the answer you're looking for, feel free to reach out to us at support@homieessentials.com.
If you don’t find the answer you're looking for, feel free to reach out to us at support@homieessentials.com.
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Pre Sale Questions
1. What is the delivery time for orders within the USA?
We offer fast shipping for all orders within the USA, with delivery times ranging from 3 to 7 business days. Please note that delivery times may vary based on your location.
2. Do you offer free shipping?
Yes! We offer free shipping on all orders over $49 within the USA. For orders under $49, a flat shipping fee of $14 applies.
3. Do you ship internationally?
Yes, we ship worldwide! Whether you’re in Europe, Asia, or anywhere else across the globe, we can deliver your essentials straight to your doorstep. Please note that international shipping fees and delivery times vary depending on the destination.
4. How can I track my order?
To track your order, simply visit our Track Your Order page, and enter your tracking number, which you will receive in your order confirmation email once your package has been shipped.
5. Do you have a physical store?
Currently, Homie Essentials operates as an online-only store. We do not have any physical retail locations. You can shop all our products directly on our website, www.homieessentials.com.
6. What is your return policy?
We offer a 14-day return policy for all orders. If you're not completely satisfied with your purchase, you can return the item within 14 days of receipt. Please refer to our Return Policy page for detailed instructions on how to process returns.
7. How do I initiate a return?
To initiate a return, simply contact our customer service team at support@homieessentials.com within 14 days of receiving your order. We’ll guide you through the return process and provide you with the necessary instructions.
8. Do you offer gift cards?
At this time, we do not offer gift cards. However, we plan to introduce them in the future, so be sure to check back soon for updates.
9. What payment methods do you accept?
We accept a variety of payment methods for your convenience, including:
Credit/Debit Cards (Visa, MasterCard, American Express)
PayPal
Other secure online payment methods (depending on location)
10. Is my personal information secure?
Absolutely! We take your privacy and security seriously. Our website uses SSL encryption to protect your personal information and payment details. For more information, please see our Privacy Policy.
11. How can I contact customer support?
If you have any questions or need assistance, our friendly customer support team is here to help. You can reach us by email at:
Email: support@homieessentials.com
We aim to respond to all inquiries as quickly as possible, typically within 1-2 business days.
12. Where is your warehouse located?
Our warehouse is located in Lakeport, CA, where we carefully package and ship your orders.
13. Can I modify or cancel my order after it’s been placed?
We begin processing orders as soon as they are received, so unfortunately, we’re unable to make changes or cancel orders once they’ve been submitted. Please double-check your order details before completing your purchase. If you have any concerns, please reach out to us at support@homieessentials.com as soon as possible, and we will try to assist you.
14. Will I be charged for customs duties or taxes on international orders?
Yes, customs duties, taxes, and other import charges may apply to international orders. These charges are the responsibility of the recipient, and we recommend checking with your local customs office for more information on potential fees before placing your order.
15. Can I change my shipping address after placing an order?
Once your order has been confirmed and processed, we are unable to change the shipping address. Please ensure that your shipping details are correct before completing your purchase. If you notice an error, please contact us immediately at support@homieessentials.com, and we will do our best to assist you.
16. What if my order is damaged or incorrect?
If you receive a damaged or incorrect item, please contact us immediately at support@homieessentials.com. We will provide instructions on how to return the item, and we’ll make sure to send you a replacement or issue a refund.